{"id":507,"date":"2023-06-08T11:32:55","date_gmt":"2023-06-08T08:32:55","guid":{"rendered":"https:\/\/brosh-crm.com\/?p=507"},"modified":"2026-04-14T23:52:07","modified_gmt":"2026-04-14T20:52:07","slug":"%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97","status":"publish","type":"post","link":"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/","title":{"rendered":"\u00bfC\u00f3mo Crear una Estrategia Empresarial Centrada en el Cliente?"},"content":{"rendered":"<p>Crear una estrategia centrada en el cliente para su negocio implica concentrarse en comprender y satisfacer las necesidades y expectativas de sus clientes. Al colocar al cliente en el centro de sus operaciones comerciales, puede mejorar la satisfacci\u00f3n del cliente, la lealtad del cliente y, en \u00faltima instancia, impulsar el crecimiento empresarial. <strong>El sistema BROSH CRM<\/strong> proporciona las herramientas y la infraestructura necesarias para crear e implementar una estrategia empresarial centrada en el cliente de manera pr\u00e1ctica y efectiva.<\/p>\n<p><!--more--><\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_es_una_Estrategia_Empresarial_Centrada_en_el_Cliente\"><\/span><strong>\u00bfQu\u00e9 es una Estrategia Empresarial Centrada en el Cliente?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Una Estrategia Empresarial Centrada en el Cliente es un enfoque empresarial que coloca al cliente en el centro de todas las decisiones comerciales. Esto significa que cada departamento de la organizaci\u00f3n, desde el desarrollo de productos hasta el servicio al cliente, opera con el entendimiento de que el objetivo principal es entregar valor al cliente y mejorar la experiencia del cliente.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFPor_Que_Es_Tan_Importante\"><\/span><strong>\u00bfPor Qu\u00e9 Es Tan Importante?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>La importancia pr\u00e1ctica en n\u00fameros:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Las empresas centradas en el cliente ganan un 60% m\u00e1s de beneficios<\/strong> en comparaci\u00f3n con los competidores<\/li>\n<li><strong>El 84% de las empresas<\/strong> que invierten en mejorar la experiencia del cliente reportan un aumento en los ingresos<\/li>\n<li><strong>El 89% de los clientes<\/strong> cambian a un competidor despu\u00e9s de una experiencia deficiente<\/li>\n<li><strong>Los clientes leales valen 10 veces<\/strong> su primera compra<\/li>\n<li><strong>El 70% de la experiencia de compra<\/strong> se basa en c\u00f3mo el cliente siente que es tratado<\/li>\n<\/ul>\n<p>Aqu\u00ed hay varios pasos para ayudarle a desarrollar una estrategia empresarial centrada en el cliente:<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_1_Defina_Sus_Clientes_Objetivo\"><\/span><strong>Paso 1: Defina Sus Clientes Objetivo<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Identifique y comprenda claramente a sus clientes objetivo, incluyendo sus datos demogr\u00e1ficos, preferencias y puntos de dolor. Esto le ayudar\u00e1 a adaptar su estrategia para satisfacer sus necesidades espec\u00edficas.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_Debe_Hacer\"><\/span><strong>\u00bfQu\u00e9 Debe Hacer?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Segmentaci\u00f3n de Clientes:<\/strong> Divida su base de clientes en grupos seg\u00fan caracter\u00edsticas comunes:\n<ul class=\"wp-block-list\">\n<li>Demograf\u00eda: edad, g\u00e9nero, ubicaci\u00f3n, ingresos<\/li>\n<li>Comportamiento: frecuencia de compra, valor de transacci\u00f3n, canales de comunicaci\u00f3n preferidos<\/li>\n<li>Psicograf\u00eda: valores, pasatiempos, estilo de vida<\/li>\n<li>Necesidades empresariales: tama\u00f1o de la empresa, industria, desaf\u00edos<\/li>\n<\/ul>\n<\/li>\n<li><strong>Analizar Datos Existentes:<\/strong> Use informaci\u00f3n de:\n<ul class=\"wp-block-list\">\n<li>Sistema CRM (como BROSH)<\/li>\n<li>Datos de ventas y comportamiento de compra<\/li>\n<li>Anal\u00edticas de sitio web y aplicaci\u00f3n<\/li>\n<li>Comentarios y encuestas de clientes<\/li>\n<\/ul>\n<\/li>\n<li><strong>Investigaci\u00f3n de Mercado:<\/strong> Comprenda las tendencias de la industria y la competencia<\/li>\n<li><strong>Identificar Puntos de Dolor:<\/strong> \u00bfQu\u00e9 molesta a los clientes? \u00bfQu\u00e9 problemas est\u00e1n tratando de resolver?<\/li>\n<\/ol>\n<p><strong>C\u00f3mo Ayuda BROSH:<\/strong> El sistema BROSH permite la creaci\u00f3n de campos personalizados para cada tipo de cliente, segmentaci\u00f3n autom\u00e1tica y vistas filtradas por diferentes criterios, lo que le permite administrar cada grupo de clientes de la mejor manera para ellos.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_2_Recopile_Comentarios_de_los_Clientes\"><\/span><strong>Paso 2: Recopile Comentarios de los Clientes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Recopile comentarios de sus clientes a trav\u00e9s de encuestas, entrevistas, redes sociales y otros canales. Comprenda sus experiencias, desaf\u00edos y sugerencias para obtener informaci\u00f3n sobre c\u00f3mo puede servirles mejor.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Metodos_para_Recopilar_Comentarios\"><\/span><strong>M\u00e9todos para Recopilar Comentarios<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Encuestas Automatizadas:<\/strong>\n<ul class=\"wp-block-list\">\n<li>NPS (Net Promoter Score) \u2013 \u00bfNos recomendar\u00eda?<\/li>\n<li>CSAT (Customer Satisfaction) \u2013 \u00bfQu\u00e9 tan satisfecho est\u00e1?<\/li>\n<li>CES (Customer Effort Score) \u2013 \u00bfQu\u00e9 tan f\u00e1cil fue obtener servicio?<\/li>\n<\/ul>\n<\/li>\n<li><strong>Entrevistas Personales:<\/strong> Conversaciones en profundidad con clientes clave<\/li>\n<li><strong>Monitoreo de Redes Sociales:<\/strong> \u00bfQu\u00e9 dicen las personas sobre usted en las redes?<\/li>\n<li><strong>Analizar Consultas y Quejas:<\/strong> Lecciones de problemas que surgieron<\/li>\n<li><strong>Rese\u00f1as y Calificaciones:<\/strong> \u00bfQu\u00e9 escriben sobre usted en l\u00ednea?<\/li>\n<li><strong>Grupos Focales:<\/strong> Discusiones de grupos focales<\/li>\n<li><strong>Comentarios en Tiempo Real:<\/strong> Chat, correo electr\u00f3nico, tel\u00e9fono<\/li>\n<\/ol>\n<p><strong>C\u00f3mo Ayuda BROSH:<\/strong> Integraci\u00f3n autom\u00e1tica de encuestas de satisfacci\u00f3n despu\u00e9s de transacciones o consultas, recopilaci\u00f3n y an\u00e1lisis de comentarios en un solo lugar, y creaci\u00f3n de alertas para comentarios negativos para manejo inmediato.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_3_Construya_Personas_de_Clientes\"><\/span><strong>Paso 3: Construya Personas de Clientes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Desarrolle personas de clientes bas\u00e1ndose en los datos que ha recopilado. Las personas son representaciones ficticias de sus clientes t\u00edpicos y le ayudan a comprender sus motivaciones, comportamientos y objetivos. Esto le permitir\u00e1 crear estrategias dirigidas y personalizar las interacciones con los clientes.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_Debe_Incluir_una_Persona\"><\/span><strong>\u00bfQu\u00e9 Debe Incluir una Persona?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Cada persona debe incluir:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Nombre y Foto:<\/strong> Haga la persona tangible<\/li>\n<li><strong>Antecedentes Demogr\u00e1ficos:<\/strong> edad, ocupaci\u00f3n, ingresos, ubicaci\u00f3n<\/li>\n<li><strong>Rol y Empresa:<\/strong> (para B2B) rol, tama\u00f1o de empresa, industria<\/li>\n<li><strong>Metas y Objetivos:<\/strong> \u00bfQu\u00e9 est\u00e1n tratando de lograr?<\/li>\n<li><strong>Desaf\u00edos y Puntos de Dolor:<\/strong> \u00bfQu\u00e9 les molesta? \u00bfQu\u00e9 les impide tener \u00e9xito?<\/li>\n<li><strong>Comportamiento e Informaci\u00f3n:<\/strong> \u00bfD\u00f3nde buscan informaci\u00f3n? \u00bfC\u00f3mo toman decisiones?<\/li>\n<li><strong>Herramientas y Tecnolog\u00edas:<\/strong> \u00bfQu\u00e9 herramientas usan?<\/li>\n<li><strong>Canales de Comunicaci\u00f3n Preferidos:<\/strong> \u00bfCorreo electr\u00f3nico, tel\u00e9fono, WhatsApp, reuni\u00f3n?<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ejemplo_de_Persona\"><\/span><strong>Ejemplo de Persona<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>\u00abDana \u2013 Gerente de Ventas en Empresa Mediana\u00bb<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Edad: 38, casada, 2 hijos<\/li>\n<li>Rol: Gestiona equipo de ventas de 8 personas<\/li>\n<li>Metas: Aumentar ventas en 20%, mejorar retenci\u00f3n de clientes<\/li>\n<li>Desaf\u00edos: Dificultad para rastrear leads, falta de visibilidad del rendimiento del equipo<\/li>\n<li>Herramientas Actuales: Excel, correos electr\u00f3nicos, sin CRM<\/li>\n<li>Necesidades: Sistema f\u00e1cil de usar, informes automatizados, acceso m\u00f3vil<\/li>\n<\/ul>\n<p><strong>C\u00f3mo Ayuda BROSH:<\/strong> Puede crear campos personalizados adaptados a cada persona, definir procesos diferentes para cada tipo de cliente y enviar comunicaci\u00f3n dirigida a cada grupo.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_4_Mapee_el_Viaje_del_Cliente\"><\/span><strong>Paso 4: Mapee el Viaje del Cliente<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Represente visualmente el viaje del cliente mapeando todos los puntos de contacto e interacciones que los clientes tienen con su negocio. Identifique puntos de dolor, \u00e1reas de mejora y oportunidades para mejorar la experiencia del cliente en cada etapa.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Etapas_en_el_Viaje_del_Cliente\"><\/span><strong>Etapas en el Viaje del Cliente<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Conciencia:<\/strong>\n<ul class=\"wp-block-list\">\n<li>El cliente descubre que tiene un problema o necesidad<\/li>\n<li>Puntos de contacto: anuncios, redes sociales, recomendaciones, contenido en l\u00ednea<\/li>\n<li>Qu\u00e9 hacer: Crear contenido de calidad, SEO, campa\u00f1as patrocinadas<\/li>\n<\/ul>\n<\/li>\n<li><strong>Consideraci\u00f3n:<\/strong>\n<ul class=\"wp-block-list\">\n<li>El cliente examina soluciones alternativas<\/li>\n<li>Puntos de contacto: sitio web, demos, estudios de caso, comparaciones<\/li>\n<li>Qu\u00e9 hacer: Proporcionar informaci\u00f3n detallada, demostraciones, consulta<\/li>\n<\/ul>\n<\/li>\n<li><strong>Compra:<\/strong>\n<ul class=\"wp-block-list\">\n<li>El cliente decide comprar<\/li>\n<li>Puntos de contacto: cotizaci\u00f3n, negociaci\u00f3n, firma de contrato<\/li>\n<li>Qu\u00e9 hacer: Proceso simple y r\u00e1pido, precios transparentes, t\u00e9rminos claros<\/li>\n<\/ul>\n<\/li>\n<li><strong>Incorporaci\u00f3n:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Comenzar a usar el producto\/servicio<\/li>\n<li>Puntos de contacto: capacitaci\u00f3n, configuraci\u00f3n, soporte inicial<\/li>\n<li>Qu\u00e9 hacer: Viaje de incorporaci\u00f3n estructurado, gu\u00edas, soporte personal<\/li>\n<\/ul>\n<\/li>\n<li><strong>Uso:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Uso continuo del producto\/servicio<\/li>\n<li>Puntos de contacto: soporte t\u00e9cnico, actualizaciones, consejos<\/li>\n<li>Qu\u00e9 hacer: Soporte r\u00e1pido, actualizaciones regulares, verificaciones de satisfacci\u00f3n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Retenci\u00f3n:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Mantener al cliente a lo largo del tiempo<\/li>\n<li>Puntos de contacto: renovaciones, mejoras, promociones<\/li>\n<li>Qu\u00e9 hacer: Recordatorios, ofertas personalizadas, programas de lealtad<\/li>\n<\/ul>\n<\/li>\n<li><strong>Defensa:<\/strong>\n<ul class=\"wp-block-list\">\n<li>El cliente se convierte en embajador de la marca<\/li>\n<li>Puntos de contacto: recomendaciones, rese\u00f1as, redes sociales<\/li>\n<li>Qu\u00e9 hacer: Fomentar referencias, programa de referidos, historias de \u00e9xito<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><strong>C\u00f3mo Ayuda BROSH:<\/strong> BROSH permite construir viajes de clientes automatizados con recordatorios, tareas y correos electr\u00f3nicos en cada etapa. Esto asegura que ning\u00fan cliente \u00abcaiga entre las grietas.\u00bb<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"683\" src=\"https:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans-1024x683.png\" alt=\"\" class=\"wp-image-962\" srcset=\"http:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans-1024x683.png 1024w, http:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans-300x200.png 300w, http:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans-768x512.png 768w, http:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Estrategia Empresarial Centrada en el Cliente<\/figcaption><\/figure>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_5_Establezca_Objetivos_Centrados_en_el_Cliente\"><\/span><strong>Paso 5: Establezca Objetivos Centrados en el Cliente<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Defina objetivos espec\u00edficos que se alineen con su estrategia centrada en el cliente. Estos objetivos pueden incluir mejorar las puntuaciones de satisfacci\u00f3n del cliente, aumentar las tasas de retenci\u00f3n de clientes o reducir las quejas de los clientes.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ejemplos_de_Objetivos_Medibles\"><\/span><strong>Ejemplos de Objetivos Medibles<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Mejorar NPS a 50+<\/strong> en 6 meses<\/li>\n<li><strong>Aumentar tasa de retenci\u00f3n de clientes al 90%<\/strong> de clientes que regresan<\/li>\n<li><strong>Reducir tiempo de respuesta a consultas<\/strong> de 24 horas a 4 horas<\/li>\n<li><strong>Aumentar CLV (Valor de Vida del Cliente)<\/strong> en 30%<\/li>\n<li><strong>Mejorar porcentaje de clientes que recomiendan<\/strong> al 40% de todos los clientes<\/li>\n<li><strong>Reducir Tasa de Abandono<\/strong> del 15% al 8% anualmente<\/li>\n<li><strong>Mejorar CSAT<\/strong> del 75% al 90%<\/li>\n<\/ol>\n<p><strong>Importante:<\/strong> Los objetivos deben ser SMART:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>S<\/strong>pecific \u2013 Espec\u00edficos<\/li>\n<li><strong>M<\/strong>easurable \u2013 Medibles<\/li>\n<li><strong>A<\/strong>chievable \u2013 Alcanzables<\/li>\n<li><strong>R<\/strong>elevant \u2013 Relevantes<\/li>\n<li><strong>T<\/strong>ime-bound \u2013 Con plazos definidos<\/li>\n<\/ul>\n<p><strong>C\u00f3mo Ayuda BROSH:<\/strong> Paneles personalizables que muestran KPIs en tiempo real, alertas cuando las m\u00e9tricas disminuyen e informes automatizados que ayudan a rastrear el progreso hacia los objetivos.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_6_Empodere_a_los_Empleados_para_la_Excelencia_en_el_Servicio\"><\/span><strong>Paso 6: Empodere a los Empleados para la Excelencia en el Servicio<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Aseg\u00farese de que sus empleados comprendan la importancia de entregar experiencias excepcionales al cliente. Proporci\u00f3neles la capacitaci\u00f3n y los recursos necesarios para interactuar efectivamente con los clientes y resolver sus problemas.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_Empoderar_a_los_Empleados\"><\/span><strong>\u00bfC\u00f3mo Empoderar a los Empleados?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Capacitaci\u00f3n Integral:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Habilidades de comunicaci\u00f3n y empat\u00eda<\/li>\n<li>Conocimiento profundo de productos y servicios<\/li>\n<li>Uso de sistemas y herramientas (CRM, soporte)<\/li>\n<li>T\u00e9cnicas para manejar clientes dif\u00edciles<\/li>\n<\/ul>\n<\/li>\n<li><strong>Autoridad para Tomar Decisiones:<\/strong> Permita que los empleados resuelvan problemas inmediatamente sin escalamiento innecesario<\/li>\n<li><strong>Informaci\u00f3n Accesible:<\/strong> Todo debe estar en un solo lugar \u2013 historial, preferencias, consultas anteriores<\/li>\n<li><strong>Retroalimentaci\u00f3n y Mejora:<\/strong> Comparta conocimientos de clientes con el equipo y celebre los \u00e9xitos<\/li>\n<li><strong>Incentivos:<\/strong> Recompense el excelente servicio y la din\u00e1mica de \u00abir m\u00e1s all\u00e1\u00bb<\/li>\n<\/ol>\n<p><strong>C\u00f3mo Ayuda BROSH:<\/strong> Vista de 360 grados de cada cliente, incluyendo todo el historial y la comunicaci\u00f3n. Los empleados ven exactamente qu\u00e9 sucedi\u00f3 con el cliente antes y pueden proporcionar un servicio personalizado y r\u00e1pido.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_7_Cultive_una_Cultura_Centrada_en_el_Cliente\"><\/span><strong>Paso 7: Cultive una Cultura Centrada en el Cliente<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Fomente una cultura en su organizaci\u00f3n que priorice la satisfacci\u00f3n del cliente. Anime a los empleados a ir m\u00e1s all\u00e1 para satisfacer las necesidades del cliente, recompense el servicio excepcional al cliente y promueva el pensamiento centrado en el cliente en todos los niveles.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_Construir_una_Cultura_Organizacional_Centrada_en_el_Cliente\"><\/span><strong>\u00bfC\u00f3mo Construir una Cultura Organizacional Centrada en el Cliente?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Liderazgo con el Ejemplo:<\/strong> Los gerentes y ejecutivos deben ser ejemplos personales<\/li>\n<li><strong>Visi\u00f3n Clara:<\/strong> Incorpore la visi\u00f3n centrada en el cliente en todos los mensajes y comunicaci\u00f3n interna<\/li>\n<li><strong>Integrar en KPIs:<\/strong> Haga que la satisfacci\u00f3n del cliente sea parte de las m\u00e9tricas de desempe\u00f1o de todos<\/li>\n<li><strong>Compartir Historias de \u00c9xito:<\/strong> Celebre el excelente servicio y comp\u00e1rtalo con todos<\/li>\n<li><strong>Compartir Datos:<\/strong> Presente m\u00e9tricas e informaci\u00f3n a todos los empleados<\/li>\n<li><strong>Colaboraci\u00f3n Interdepartamental:<\/strong> Rompa silos: ventas, servicio y marketing deben trabajar juntos<\/li>\n<li><strong>Recompensa y Reconocimiento:<\/strong> Reconozca y recompense a los empleados que demuestran excelencia en el servicio al cliente<\/li>\n<\/ol>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_8_Personalice_las_Interacciones_con_los_Clientes\"><\/span><strong>Paso 8: Personalice las Interacciones con los Clientes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Aproveche los datos de clientes y la tecnolog\u00eda para personalizar las interacciones y ofrecer experiencias personalizadas. Use sistemas de Gesti\u00f3n de Relaciones con Clientes (CRM) para rastrear las preferencias del cliente, el historial de compras y las preferencias de comunicaci\u00f3n. Esto le permite entregar recomendaciones relevantes, promociones y campa\u00f1as de marketing dirigidas.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Niveles_de_Personalizacion\"><\/span><strong>Niveles de Personalizaci\u00f3n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Nivel B\u00e1sico:<\/strong> Dirigirse por nombre, referencia al historial<\/li>\n<li><strong>Nivel Intermedio:<\/strong> Recomendaciones basadas en compras anteriores, ofertas seg\u00fan preferencias<\/li>\n<li><strong>Nivel Avanzado:<\/strong> Predicci\u00f3n de necesidades, mensajes personalizados en tiempo real, an\u00e1lisis de comportamiento<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ejemplos_de_Personalizacion\"><\/span><strong>Ejemplos de Personalizaci\u00f3n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>Correos Electr\u00f3nicos Personalizados:<\/strong> Contenido diferente para cada segmento<\/li>\n<li><strong>Recomendaciones de Productos\/Servicios:<\/strong> Basadas en compras anteriores<\/li>\n<li><strong>Precios Din\u00e1micos:<\/strong> Descuentos adaptados para clientes leales<\/li>\n<li><strong>Contenido del Sitio Web:<\/strong> P\u00e1ginas de destino diferentes para cada persona<\/li>\n<li><strong>Servicio al Cliente:<\/strong> Prioridad para clientes VIP<\/li>\n<\/ul>\n<p><strong>C\u00f3mo Ayuda BROSH:<\/strong> BROSH permite guardar cada detalle sobre el cliente, crear etiquetas y segmentaci\u00f3n autom\u00e1tica, y enviar comunicaci\u00f3n dirigida a cada grupo. Cada viaje del cliente se personaliza seg\u00fan el comportamiento y el perfil.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_9_Mejora_Continua\"><\/span><strong>Paso 9: Mejora Continua<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Analice regularmente los comentarios de los clientes, monitoree las m\u00e9tricas de satisfacci\u00f3n del cliente y rastree la efectividad de sus iniciativas centradas en el cliente. Use esta informaci\u00f3n para identificar \u00e1reas de mejora y hacer los ajustes necesarios a su estrategia.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ciclo_de_Mejora_Continua\"><\/span><strong>Ciclo de Mejora Continua<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Medir:<\/strong> Recopilar datos y m\u00e9tricas<\/li>\n<li><strong>Analizar:<\/strong> Identificar tendencias, problemas y oportunidades<\/li>\n<li><strong>Planificar:<\/strong> Definir mejoras y acciones<\/li>\n<li><strong>Hacer:<\/strong> Implementar cambios<\/li>\n<li><strong>Verificar:<\/strong> Medir resultados<\/li>\n<li><strong>Ajustar:<\/strong> Actualizar estrategia en consecuencia<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Metricas_Importantes_para_Rastrear_Regularmente\"><\/span><strong>M\u00e9tricas Importantes para Rastrear Regularmente<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>NPS (Net Promoter Score)<\/strong><\/li>\n<li><strong>CSAT (Customer Satisfaction Score)<\/strong><\/li>\n<li><strong>CES (Customer Effort Score)<\/strong><\/li>\n<li><strong>Tasa de Abandono<\/strong><\/li>\n<li><strong>CLV (Valor de Vida del Cliente)<\/strong><\/li>\n<li><strong>Tasa de Retenci\u00f3n<\/strong><\/li>\n<li><strong>Tiempo de Primera Respuesta<\/strong><\/li>\n<li><strong>Tiempo de Resoluci\u00f3n<\/strong><\/li>\n<\/ul>\n<p><strong>C\u00f3mo Ayuda BROSH:<\/strong> Paneles automatizados con todas las m\u00e9tricas, informes programados enviados a gerentes y an\u00e1lisis hist\u00f3ricos que permiten identificar tendencias a lo largo del tiempo.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Paso_10_Innovacion_Impulsada_por_el_Cliente_Conocimientos\"><\/span><strong>Paso 10: Innovaci\u00f3n Impulsada por el Cliente \/ Conocimientos<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Mant\u00e9ngase actualizado con las tendencias del mercado y las necesidades cambiantes de los clientes. Innove continuamente sus productos, servicios y procesos bas\u00e1ndose en conocimientos de clientes para mantenerse por delante de los competidores y satisfacer las expectativas cambiantes de los clientes.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_Innovar_Basandose_en_Conocimientos_de_Clientes\"><\/span><strong>\u00bfC\u00f3mo Innovar Bas\u00e1ndose en Conocimientos de Clientes?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Rastrear Tendencias:<\/strong> Comprenda qu\u00e9 est\u00e1 sucediendo en la industria y con los competidores<\/li>\n<li><strong>Pruebas Beta con Clientes:<\/strong> Involucre a clientes leales en nuevos desarrollos<\/li>\n<li><strong>Co-Creaci\u00f3n:<\/strong> Construya productos\/servicios junto con los clientes<\/li>\n<li><strong>Analizar Retroalimentaci\u00f3n:<\/strong> Busque patrones en solicitudes y quejas<\/li>\n<li><strong>Innovaci\u00f3n Continua:<\/strong> Actualizaciones y mejoras regulares<\/li>\n<li><strong>Documentar Ideas:<\/strong> Cree un sistema para recopilar ideas de varias fuentes<\/li>\n<\/ol>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Como_BROSH_CRM_Ayuda_a_Implementar_la_Estrategia\"><\/span><strong>C\u00f3mo BROSH CRM Ayuda a Implementar la Estrategia<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong><a href=\"https:\/\/www.brosh.io\" target=\"_blank\" rel=\"noopener\">El sistema BROSH CRM<\/a><\/strong> es la herramienta perfecta para implementar una estrategia empresarial centrada en el cliente:<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Caracteristicas_Clave_que_Apoyan_la_Estrategia\"><\/span><strong>Caracter\u00edsticas Clave que Apoyan la Estrategia<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Vista Completa de 360 Grados del Cliente:<\/strong> Toda la informaci\u00f3n, historial e interacciones en un solo lugar<\/li>\n<li><strong>Segmentaci\u00f3n Avanzada:<\/strong> Divida a los clientes en grupos por cualquier criterio<\/li>\n<li><strong>Automatizaciones del Viaje del Cliente:<\/strong> Construya procesos automatizados adaptados a cada etapa del viaje<\/li>\n<li><strong>Paneles e Informes Personalizados:<\/strong> Rastree todas las m\u00e9tricas importantes en tiempo real<\/li>\n<li><strong>Gesti\u00f3n de Consultas y Tickets:<\/strong> Seguimiento completo hasta la resoluci\u00f3n<\/li>\n<li><strong>Personalizaci\u00f3n Sin C\u00f3digo:<\/strong> Adapte el sistema a sus procesos \u00fanicos<\/li>\n<li><strong>Integraciones:<\/strong> Con\u00e9ctese a todas las herramientas que usa<\/li>\n<li><strong>Interfaz en Hebreo:<\/strong> Adaptado para el mercado israel\u00ed<\/li>\n<li><strong>Acceso desde Cualquier Lugar:<\/strong> Nube, m\u00f3vil, interfaz Web<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ejemplos_de_Uso_de_BROSH\"><\/span><strong>Ejemplos de Uso de BROSH<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>Incorporaci\u00f3n Automatizada:<\/strong> Serie de correos electr\u00f3nicos y capacitaci\u00f3n para nuevos clientes<\/li>\n<li><strong>Recordatorios Inteligentes:<\/strong> Para reuniones, renovaciones de suscripci\u00f3n, seguimientos<\/li>\n<li><strong>Encuestas de Satisfacci\u00f3n Automatizadas:<\/strong> Despu\u00e9s de cada interacci\u00f3n<\/li>\n<li><strong>Priorizaci\u00f3n de Consultas:<\/strong> Por urgencia, valor del cliente, SLA<\/li>\n<li><strong>Venta Cruzada y Venta Adicional:<\/strong> Recomendaciones automatizadas basadas en historial<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Resumen_y_Conclusiones_Clave\"><\/span><strong>Resumen y Conclusiones Clave<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Recuerde, crear una estrategia centrada en el cliente es un proceso continuo. Requiere una comprensi\u00f3n profunda de sus clientes, compromiso de toda su organizaci\u00f3n y disposici\u00f3n para adaptarse y evolucionar a medida que cambian las necesidades del cliente.<\/p>\n<p><strong>Principios Clave:<\/strong><\/p>\n<ol class=\"wp-block-list\">\n<li>\u2705 Cliente en el Centro \u2013 Cada decisi\u00f3n empresarial debe comenzar con la pregunta \u00ab\u00bfQu\u00e9 necesita el cliente?\u00bb<\/li>\n<li>\u2705 Medici\u00f3n Continua \u2013 No se puede mejorar lo que no se mide<\/li>\n<li>\u2705 Personalizaci\u00f3n \u2013 Los clientes esperan una experiencia personalizada<\/li>\n<li>\u2705 Cultura Organizacional \u2013 Todo el equipo debe estar comprometido con la satisfacci\u00f3n del cliente<\/li>\n<li>\u2705 Tecnolog\u00eda Correcta \u2013 Un CRM avanzado como BROSH es la clave del \u00e9xito<\/li>\n<li>\u2705 Mejora Continua \u2013 El mundo cambia y la estrategia debe actualizarse<\/li>\n<\/ol>\n<p><strong>Pr\u00f3ximos Pasos:<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcca Comience con el mapeo del viaje del cliente actual<\/li>\n<li>\ud83c\udfaf Defina personas de clientes y objetivos medibles<\/li>\n<li>\ud83d\udca1 Implemente un sistema CRM avanzado como BROSH<\/li>\n<li>\ud83d\udcc8 Mida m\u00e9tricas de \u00e9xito y rastr\u00e9elas<\/li>\n<li>\ud83d\ude80 Cree automatizaciones para viajes de clientes<\/li>\n<li>\ud83d\udc65 Capacite al equipo sobre la importancia del enfoque en el cliente<\/li>\n<\/ul>\n<p>\u00bfListo para crear una estrategia empresarial centrada en el cliente? <strong>\u00a1Comience con BROSH CRM hoy!<\/strong><\/p>\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-vivid-cyan-blue-background-color has-background wp-element-button\" href=\"https:\/\/app.brosh.io\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a1Comience con BROSH Gratis!<\/a><\/div>\n<\/div>\n<div class=\"wp-block-spacer\" style=\"height: 100px\" aria-hidden=\"true\">&nbsp;<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter-rtl ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u05ea\u05d5\u05db\u05df \u05e2\u05e0\u05d9\u05d9\u05e0\u05d9\u05dd<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" 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>\u00bfQu\u00e9 es una Estrategia Empresarial Centrada en el Cliente?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#%C2%BFPor_Que_Es_Tan_Importante\" >\u00bfPor Qu\u00e9 Es Tan Importante?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_1_Defina_Sus_Clientes_Objetivo\" >Paso 1: Defina Sus Clientes Objetivo<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#%C2%BFQue_Debe_Hacer\" >\u00bfQu\u00e9 Debe Hacer?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_2_Recopile_Comentarios_de_los_Clientes\" >Paso 2: Recopile Comentarios de los Clientes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Metodos_para_Recopilar_Comentarios\" >M\u00e9todos para Recopilar Comentarios<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_3_Construya_Personas_de_Clientes\" >Paso 3: Construya Personas de Clientes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#%C2%BFQue_Debe_Incluir_una_Persona\" >\u00bfQu\u00e9 Debe Incluir una Persona?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Ejemplo_de_Persona\" >Ejemplo de Persona<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_4_Mapee_el_Viaje_del_Cliente\" >Paso 4: Mapee el Viaje del Cliente<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Etapas_en_el_Viaje_del_Cliente\" >Etapas en el Viaje del Cliente<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_5_Establezca_Objetivos_Centrados_en_el_Cliente\" >Paso 5: Establezca Objetivos Centrados en el Cliente<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Ejemplos_de_Objetivos_Medibles\" >Ejemplos de Objetivos Medibles<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_6_Empodere_a_los_Empleados_para_la_Excelencia_en_el_Servicio\" >Paso 6: Empodere a los Empleados para la Excelencia en el Servicio<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#%C2%BFComo_Empoderar_a_los_Empleados\" >\u00bfC\u00f3mo Empoderar a los Empleados?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_7_Cultive_una_Cultura_Centrada_en_el_Cliente\" >Paso 7: Cultive una Cultura Centrada en el Cliente<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#%C2%BFComo_Construir_una_Cultura_Organizacional_Centrada_en_el_Cliente\" >\u00bfC\u00f3mo Construir una Cultura Organizacional Centrada en el Cliente?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_8_Personalice_las_Interacciones_con_los_Clientes\" >Paso 8: Personalice las Interacciones con los Clientes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Niveles_de_Personalizacion\" >Niveles de Personalizaci\u00f3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Ejemplos_de_Personalizacion\" >Ejemplos de Personalizaci\u00f3n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_9_Mejora_Continua\" >Paso 9: Mejora Continua<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Ciclo_de_Mejora_Continua\" >Ciclo de Mejora Continua<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Metricas_Importantes_para_Rastrear_Regularmente\" >M\u00e9tricas Importantes para Rastrear Regularmente<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Paso_10_Innovacion_Impulsada_por_el_Cliente_Conocimientos\" >Paso 10: Innovaci\u00f3n Impulsada por el Cliente \/ Conocimientos<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#%C2%BFComo_Innovar_Basandose_en_Conocimientos_de_Clientes\" >\u00bfC\u00f3mo Innovar Bas\u00e1ndose en Conocimientos de Clientes?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Como_BROSH_CRM_Ayuda_a_Implementar_la_Estrategia\" >C\u00f3mo BROSH CRM Ayuda a Implementar la Estrategia<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Caracteristicas_Clave_que_Apoyan_la_Estrategia\" >Caracter\u00edsticas Clave que Apoyan la Estrategia<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Ejemplos_de_Uso_de_BROSH\" >Ejemplos de Uso de BROSH<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"http:\/\/brosh-crm.com\/es\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Resumen_y_Conclusiones_Clave\" >Resumen y Conclusiones Clave<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Crear una estrategia centrada en el cliente para su negocio implica concentrarse en comprender y satisfacer las necesidades y expectativas de sus clientes. Al colocar al cliente en el centro de sus operaciones comerciales, puede mejorar la satisfacci\u00f3n del cliente, la lealtad del cliente y, en \u00faltima instancia, impulsar el crecimiento empresarial. El sistema BROSH [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":961,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,93],"tags":[50,42],"class_list":["post-507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-18","category-93","tag-50","tag-42"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo Crear una Estrategia Empresarial Centrada en el Cliente?<\/title>\n<meta name=\"description\" content=\"\u05d9\u05e6\u05d9\u05e8\u05ea \u05d0\u05e1\u05d8\u05e8\u05d8\u05d2\u05d9\u05d4 \u05de\u05de\u05d5\u05e7\u05d3\u05ea \u05dc\u05e7\u05d5\u05d7 \u05e2\u05d1\u05d5\u05e8 \u05d4\u05e2\u05e1\u05e7 \u05e9\u05dc\u05da \u05db\u05e8\u05d5\u05db\u05d4 \u05d1\u05d4\u05ea\u05de\u05e7\u05d3\u05d5\u05ea \u05d1\u05d4\u05d1\u05e0\u05d4 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