{"id":507,"date":"2023-06-08T11:32:55","date_gmt":"2023-06-08T08:32:55","guid":{"rendered":"https:\/\/brosh-crm.com\/?p=507"},"modified":"2026-04-14T23:52:07","modified_gmt":"2026-04-14T20:52:07","slug":"%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97","status":"publish","type":"post","link":"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/","title":{"rendered":"How to Create a Customer-Focused Business Strategy?"},"content":{"rendered":"<p>Creating a customer-focused strategy for your business involves concentrating on understanding and meeting the needs and expectations of your customers. By placing the customer at the center of your business operations, you can improve customer satisfaction, customer loyalty, and ultimately drive business growth. <strong>The BROSH CRM system<\/strong> provides the tools and infrastructure necessary to create and implement a customer-focused business strategy in a practical and effective manner.<\/p>\n<p><!--more--><\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_a_Customer-Focused_Business_Strategy\"><\/span><strong>What is a Customer-Focused Business Strategy?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A Customer-Centric Business Strategy is a business approach that places the customer at the center of all business decisions. This means that every department in the organization \u2013 from product development to customer service \u2013 operates with the understanding that the primary goal is to deliver value to the customer and improve the customer experience.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Is_It_So_Important\"><\/span><strong>Why Is It So Important?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The practical significance in numbers:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Customer-focused companies earn 60% more profit<\/strong> compared to competitors<\/li>\n<li><strong>84% of companies<\/strong> that invest in improving customer experience report increased revenue<\/li>\n<li><strong>89% of customers<\/strong> switch to a competitor after a poor experience<\/li>\n<li><strong>Loyal customers are worth 10 times<\/strong> their first purchase<\/li>\n<li><strong>70% of the buying experience<\/strong> is based on how the customer feels they are treated<\/li>\n<\/ul>\n<p>Here are several steps to help you develop a customer-focused business strategy:<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Define_Your_Target_Customers\"><\/span><strong>Step 1: Define Your Target Customers<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Clearly identify and understand your target customers, including their demographics, preferences, and pain points. This will help you tailor your strategy to meet their specific needs.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Should_You_Do\"><\/span><strong>What Should You Do?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Customer Segmentation:<\/strong> Divide your customer base into groups based on common characteristics:\n<ul class=\"wp-block-list\">\n<li>Demographics: age, gender, location, income<\/li>\n<li>Behavior: purchase frequency, transaction value, preferred communication channels<\/li>\n<li>Psychographics: values, hobbies, lifestyle<\/li>\n<li>Business needs: company size, industry, challenges<\/li>\n<\/ul>\n<\/li>\n<li><strong>Analyze Existing Data:<\/strong> Use information from:\n<ul class=\"wp-block-list\">\n<li>CRM system (like BROSH)<\/li>\n<li>Sales data and purchase behavior<\/li>\n<li>Website and app analytics<\/li>\n<li>Customer feedback and surveys<\/li>\n<\/ul>\n<\/li>\n<li><strong>Market Research:<\/strong> Understand industry trends and competition<\/li>\n<li><strong>Identify Pain Points:<\/strong> What bothers customers? What problems are they trying to solve?<\/li>\n<\/ol>\n<p><strong>How BROSH Helps:<\/strong> The BROSH system enables creation of custom fields for each customer type, automatic segmentation, and filtered views by different criteria \u2013 allowing you to manage each customer group in the best way for them.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Collect_Customer_Feedback\"><\/span><strong>Step 2: Collect Customer Feedback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Gather feedback from your customers through surveys, interviews, social media, and other channels. Understand their experiences, challenges, and suggestions to gain insights on how you can serve them better.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Methods_for_Collecting_Feedback\"><\/span><strong>Methods for Collecting Feedback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Automated Surveys:<\/strong>\n<ul class=\"wp-block-list\">\n<li>NPS (Net Promoter Score) \u2013 Would you recommend us?<\/li>\n<li>CSAT (Customer Satisfaction) \u2013 How satisfied are you?<\/li>\n<li>CES (Customer Effort Score) \u2013 How easy was it to get service?<\/li>\n<\/ul>\n<\/li>\n<li><strong>Personal Interviews:<\/strong> In-depth conversations with key customers<\/li>\n<li><strong>Social Media Monitoring:<\/strong> What are people saying about you on networks?<\/li>\n<li><strong>Analyze Inquiries and Complaints:<\/strong> Lessons from issues that arose<\/li>\n<li><strong>Reviews and Ratings:<\/strong> What are people writing about you online?<\/li>\n<li><strong>Focus Groups:<\/strong> Focus group discussions<\/li>\n<li><strong>Real-time Feedback:<\/strong> Chat, email, phone<\/li>\n<\/ol>\n<p><strong>How BROSH Helps:<\/strong> Automatic integration of satisfaction surveys after transactions or inquiries, collecting and analyzing feedback in one place, and creating alerts for negative feedback for immediate handling.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Build_Customer_Personas\"><\/span><strong>Step 3: Build Customer Personas<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Develop customer personas based on the data you&#8217;ve collected. Personas are fictional representations of your typical customers and help you understand their motivations, behaviors, and goals. This will enable you to create targeted strategies and personalize customer interactions.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Should_a_Persona_Include\"><\/span><strong>What Should a Persona Include?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Each persona should include:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Name and Photo:<\/strong> Make the persona tangible<\/li>\n<li><strong>Demographic Background:<\/strong> age, occupation, income, location<\/li>\n<li><strong>Role and Company:<\/strong> (for B2B) role, company size, industry<\/li>\n<li><strong>Goals and Objectives:<\/strong> What are they trying to achieve?<\/li>\n<li><strong>Challenges and Pain Points:<\/strong> What bothers them? What prevents them from succeeding?<\/li>\n<li><strong>Behavior and Information:<\/strong> Where do they search for information? How do they make decisions?<\/li>\n<li><strong>Tools and Technologies:<\/strong> What tools do they use?<\/li>\n<li><strong>Preferred Communication Channels:<\/strong> Email, phone, WhatsApp, meeting?<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Example_Persona\"><\/span><strong>Example Persona<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>&#8220;Dana \u2013 Sales Manager at Medium-Sized Company&#8221;<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Age: 38, married, 2 children<\/li>\n<li>Role: Manages sales team of 8 people<\/li>\n<li>Goals: Increase sales by 20%, improve customer retention<\/li>\n<li>Challenges: Difficulty tracking leads, lack of visibility into team performance<\/li>\n<li>Current Tools: Excel, emails, no CRM<\/li>\n<li>Needs: Easy-to-use system, automated reports, mobile access<\/li>\n<\/ul>\n<p><strong>How BROSH Helps:<\/strong> You can create custom fields tailored to each persona, define different processes for each customer type, and send targeted communication to each group.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Map_the_Customer_Journey\"><\/span><strong>Step 4: Map the Customer Journey<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Visually represent the customer journey by mapping all touchpoints and interactions customers have with your business. Identify pain points, areas for improvement, and opportunities to enhance the customer experience at each stage.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Stages_in_the_Customer_Journey\"><\/span><strong>Stages in the Customer Journey<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Awareness:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The customer discovers they have a problem or need<\/li>\n<li>Touchpoints: ads, social networks, recommendations, online content<\/li>\n<li>What to do: Create quality content, SEO, sponsored campaigns<\/li>\n<\/ul>\n<\/li>\n<li><strong>Consideration:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The customer examines alternative solutions<\/li>\n<li>Touchpoints: website, demos, case studies, comparisons<\/li>\n<li>What to do: Provide detailed information, demonstrations, consultation<\/li>\n<\/ul>\n<\/li>\n<li><strong>Purchase:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The customer decides to buy<\/li>\n<li>Touchpoints: quote, negotiation, contract signing<\/li>\n<li>What to do: Simple and fast process, transparent pricing, clear terms<\/li>\n<\/ul>\n<\/li>\n<li><strong>Onboarding:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Starting to use the product\/service<\/li>\n<li>Touchpoints: training, setup, initial support<\/li>\n<li>What to do: Structured onboarding journey, guides, personal support<\/li>\n<\/ul>\n<\/li>\n<li><strong>Usage:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ongoing use of product\/service<\/li>\n<li>Touchpoints: technical support, updates, tips<\/li>\n<li>What to do: Fast support, regular updates, satisfaction checks<\/li>\n<\/ul>\n<\/li>\n<li><strong>Retention:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Keeping the customer over time<\/li>\n<li>Touchpoints: renewals, upgrades, promotions<\/li>\n<li>What to do: Reminders, customized offers, loyalty programs<\/li>\n<\/ul>\n<\/li>\n<li><strong>Advocacy:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The customer becomes a brand ambassador<\/li>\n<li>Touchpoints: recommendations, reviews, social media<\/li>\n<li>What to do: Encourage referrals, referral program, success stories<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><strong>How BROSH Helps:<\/strong> BROSH enables building automated customer journeys with reminders, tasks, and emails at each stage. This ensures no customer &#8220;falls through the cracks.&#8221;<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"683\" src=\"https:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans-1024x683.png\" alt=\"\" class=\"wp-image-962\" srcset=\"https:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans-1024x683.png 1024w, https:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans-300x200.png 300w, https:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans-768x512.png 768w, https:\/\/brosh-crm.com\/wp-content\/uploads\/sites\/3\/2023\/06\/bisstrategy_trans.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Customer-Focused Business Strategy<\/figcaption><\/figure>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_5_Set_Customer-Focused_Goals\"><\/span><strong>Step 5: Set Customer-Focused Goals<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Define specific goals that align with your customer-focused strategy. These goals can include improving customer satisfaction scores, increasing customer retention rates, or reducing customer complaints.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Examples_of_Measurable_Goals\"><\/span><strong>Examples of Measurable Goals<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Improve NPS to 50+<\/strong> within 6 months<\/li>\n<li><strong>Increase customer retention rate to 90%<\/strong> of returning customers<\/li>\n<li><strong>Reduce response time to inquiries<\/strong> from 24 hours to 4 hours<\/li>\n<li><strong>Increase CLV (Customer Lifetime Value)<\/strong> by 30%<\/li>\n<li><strong>Improve percentage of referring customers<\/strong> to 40% of all customers<\/li>\n<li><strong>Reduce Churn Rate<\/strong> from 15% to 8% annually<\/li>\n<li><strong>Improve CSAT<\/strong> from 75% to 90%<\/li>\n<\/ol>\n<p><strong>Important:<\/strong> Goals should be SMART:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>S<\/strong>pecific<\/li>\n<li><strong>M<\/strong>easurable<\/li>\n<li><strong>A<\/strong>chievable<\/li>\n<li><strong>R<\/strong>elevant<\/li>\n<li><strong>T<\/strong>ime-bound<\/li>\n<\/ul>\n<p><strong>How BROSH Helps:<\/strong> Customizable dashboards displaying KPIs in real-time, alerts when metrics decline, and automated reports that help track progress toward goals.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_6_Empower_Employees_for_Excellence_in_Service\"><\/span><strong>Step 6: Empower Employees for Excellence in Service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ensure your employees understand the importance of delivering exceptional customer experiences. Provide them with the training and resources needed to effectively engage with customers and resolve their issues.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Empower_Employees\"><\/span><strong>How to Empower Employees?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Comprehensive Training:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Communication and empathy skills<\/li>\n<li>In-depth knowledge of products and services<\/li>\n<li>Using systems and tools (CRM, support)<\/li>\n<li>Techniques for handling difficult customers<\/li>\n<\/ul>\n<\/li>\n<li><strong>Decision-Making Authority:<\/strong> Allow employees to solve problems immediately without unnecessary escalation<\/li>\n<li><strong>Accessible Information:<\/strong> Everything must be in one place \u2013 history, preferences, previous inquiries<\/li>\n<li><strong>Feedback and Improvement:<\/strong> Share customer insights with the team and celebrate successes<\/li>\n<li><strong>Incentives:<\/strong> Reward excellent service and &#8220;above and beyond&#8221; dynamics<\/li>\n<\/ol>\n<p><strong>How BROSH Helps:<\/strong> 360-degree view of every customer, including all history and communication. Employees see exactly what happened with the customer before and can provide personalized and fast service.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_7_Cultivate_a_Customer-Focused_Culture\"><\/span><strong>Step 7: Cultivate a Customer-Focused Culture<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Foster a culture in your organization that prioritizes customer satisfaction. Encourage employees to go above and beyond to meet customer needs, reward exceptional customer service, and promote customer-centric thinking at all levels.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Build_a_Customer-Focused_Organizational_Culture\"><\/span><strong>How to Build a Customer-Focused Organizational Culture?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Leadership by Example:<\/strong> Managers and executives must be personal examples<\/li>\n<li><strong>Clear Vision:<\/strong> Embed the customer-focused vision in all messaging and internal communication<\/li>\n<li><strong>Integrate into KPIs:<\/strong> Make customer satisfaction part of everyone&#8217;s performance metrics<\/li>\n<li><strong>Share Success Stories:<\/strong> Celebrate excellent service and share it with everyone<\/li>\n<li><strong>Share Data:<\/strong> Present metrics and insights to all employees<\/li>\n<li><strong>Cross-departmental Collaboration:<\/strong> Break down silos \u2013 sales, service, and marketing must work together<\/li>\n<li><strong>Reward and Recognition:<\/strong> Acknowledge and reward employees who demonstrate excellence in customer service<\/li>\n<\/ol>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_8_Personalize_Customer_Interactions\"><\/span><strong>Step 8: Personalize Customer Interactions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Leverage customer data and technology to personalize interactions and deliver customized experiences. Use Customer Relationship Management (CRM) systems to track customer preferences, purchase history, and communication preferences. This enables you to deliver relevant recommendations, promotions, and targeted marketing campaigns.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Levels_of_Personalization\"><\/span><strong>Levels of Personalization<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Basic Level:<\/strong> Addressing by first name, referencing history<\/li>\n<li><strong>Intermediate Level:<\/strong> Recommendations based on past purchases, offers based on preferences<\/li>\n<li><strong>Advanced Level:<\/strong> Predicting needs, real-time personalized messages, behavior analysis<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Examples_of_Personalization\"><\/span><strong>Examples of Personalization<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>Personalized Emails:<\/strong> Different content for each segment<\/li>\n<li><strong>Product\/Service Recommendations:<\/strong> Based on previous purchases<\/li>\n<li><strong>Dynamic Pricing:<\/strong> Tailored discounts for loyal customers<\/li>\n<li><strong>Website Content:<\/strong> Different landing pages for each persona<\/li>\n<li><strong>Customer Service:<\/strong> Priority for VIP customers<\/li>\n<\/ul>\n<p><strong>How BROSH Helps:<\/strong> BROSH enables saving every detail about the customer, creating tags and automatic segmentation, and sending targeted communication to each group. Every customer journey is personalized based on behavior and profile.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_9_Continuous_Improvement\"><\/span><strong>Step 9: Continuous Improvement<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Regularly analyze customer feedback, monitor customer satisfaction metrics, and track the effectiveness of your customer-focused initiatives. Use this information to identify areas for improvement and make necessary adjustments to your strategy.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Continuous_Improvement_Cycle\"><\/span><strong>Continuous Improvement Cycle<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Measure:<\/strong> Collect data and metrics<\/li>\n<li><strong>Analyze:<\/strong> Identify trends, problems, and opportunities<\/li>\n<li><strong>Plan:<\/strong> Define improvements and actions<\/li>\n<li><strong>Do:<\/strong> Implement changes<\/li>\n<li><strong>Check:<\/strong> Measure results<\/li>\n<li><strong>Adjust:<\/strong> Update strategy accordingly<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Metrics_to_Track_Regularly\"><\/span><strong>Important Metrics to Track Regularly<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>NPS (Net Promoter Score)<\/strong><\/li>\n<li><strong>CSAT (Customer Satisfaction Score)<\/strong><\/li>\n<li><strong>CES (Customer Effort Score)<\/strong><\/li>\n<li><strong>Churn Rate<\/strong><\/li>\n<li><strong>CLV (Customer Lifetime Value)<\/strong><\/li>\n<li><strong>Retention Rate<\/strong><\/li>\n<li><strong>First Response Time<\/strong><\/li>\n<li><strong>Resolution Time<\/strong><\/li>\n<\/ul>\n<p><strong>How BROSH Helps:<\/strong> Automated dashboards with all metrics, scheduled reports sent to managers, and historical analyses that enable identifying trends over time.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_10_Customer-Driven_Innovation_Insights\"><\/span><strong>Step 10: Customer-Driven Innovation \/ Insights<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Stay current with market trends and evolving customer needs. Continuously innovate your products, services, and processes based on customer insights to stay ahead of competitors and meet changing customer expectations.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Innovate_Based_on_Customer_Insights\"><\/span><strong>How to Innovate Based on Customer Insights?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Track Trends:<\/strong> Understand what&#8217;s happening in the industry and with competitors<\/li>\n<li><strong>Beta Testing with Customers:<\/strong> Involve loyal customers in new developments<\/li>\n<li><strong>Co-Creation:<\/strong> Build products\/services together with customers<\/li>\n<li><strong>Analyze Feedback:<\/strong> Look for patterns in requests and complaints<\/li>\n<li><strong>Continuous Innovation:<\/strong> Regular updates and improvements<\/li>\n<li><strong>Document Ideas:<\/strong> Create a system for collecting ideas from various sources<\/li>\n<\/ol>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_BROSH_CRM_Helps_Implement_the_Strategy\"><\/span><strong>How BROSH CRM Helps Implement the Strategy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong><a href=\"https:\/\/www.brosh.io\" target=\"_blank\" rel=\"noopener\">The BROSH CRM system<\/a><\/strong> is the perfect tool for implementing a customer-focused business strategy:<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Key_Features_Supporting_the_Strategy\"><\/span><strong>Key Features Supporting the Strategy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Full 360-degree Customer View:<\/strong> All information, history, and interactions in one place<\/li>\n<li><strong>Advanced Segmentation:<\/strong> Divide customers into groups by any criteria<\/li>\n<li><strong>Customer Journey Automations:<\/strong> Build automated processes tailored to each stage of the journey<\/li>\n<li><strong>Custom Dashboards and Reports:<\/strong> Track all important metrics in real-time<\/li>\n<li><strong>Inquiry and Ticket Management:<\/strong> Full tracking until resolution<\/li>\n<li><strong>No-Code Customization:<\/strong> Adapt the system to your unique processes<\/li>\n<li><strong>Integrations:<\/strong> Connect to all the tools you use<\/li>\n<li><strong>Hebrew Interface:<\/strong> Tailored for the Israeli market<\/li>\n<li><strong>Access from Anywhere:<\/strong> Cloud, mobile, Web interface<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Examples_of_Using_BROSH\"><\/span><strong>Examples of Using BROSH<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>Automated Onboarding:<\/strong> Series of emails and training for new customers<\/li>\n<li><strong>Smart Reminders:<\/strong> For meetings, subscription renewals, follow-ups<\/li>\n<li><strong>Automated Satisfaction Surveys:<\/strong> After every interaction<\/li>\n<li><strong>Inquiry Prioritization:<\/strong> By urgency, customer value, SLA<\/li>\n<li><strong>Up-sell and Cross-sell:<\/strong> Automated recommendations based on history<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary_and_Key_Takeaways\"><\/span><strong>Summary and Key Takeaways<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Remember, creating a customer-focused strategy is an ongoing process. It requires deep understanding of your customers, commitment from your entire organization, and willingness to adapt and evolve as customer needs change.<\/p>\n<p><strong>Key Principles:<\/strong><\/p>\n<ol class=\"wp-block-list\">\n<li>\u2705 Customer at the Center \u2013 Every business decision should start with the question &#8220;What does the customer need?&#8221;<\/li>\n<li>\u2705 Continuous Measurement \u2013 You can&#8217;t improve what you don&#8217;t measure<\/li>\n<li>\u2705 Personalization \u2013 Customers expect a personalized experience<\/li>\n<li>\u2705 Organizational Culture \u2013 The entire team must be committed to customer satisfaction<\/li>\n<li>\u2705 Right Technology \u2013 Advanced CRM like BROSH is the key to success<\/li>\n<li>\u2705 Continuous Improvement \u2013 The world changes, and the strategy must be updated<\/li>\n<\/ol>\n<p><strong>Next Steps:<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcca Start with mapping the current customer journey<\/li>\n<li>\ud83c\udfaf Define customer personas and measurable goals<\/li>\n<li>\ud83d\udca1 Implement an advanced CRM system like BROSH<\/li>\n<li>\ud83d\udcc8 Measure success metrics and track them<\/li>\n<li>\ud83d\ude80 Create automations for customer journeys<\/li>\n<li>\ud83d\udc65 Train the team on the importance of customer focus<\/li>\n<\/ul>\n<p>Ready to create a customer-focused business strategy? <strong>Start with BROSH CRM today!<\/strong><\/p>\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-vivid-cyan-blue-background-color has-background wp-element-button\" href=\"https:\/\/app.brosh.io\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">Get Started with BROSH for Free!<\/a><\/div>\n<\/div>\n<div class=\"wp-block-spacer\" style=\"height: 100px\" aria-hidden=\"true\">&nbsp;<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter-rtl ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u05ea\u05d5\u05db\u05df \u05e2\u05e0\u05d9\u05d9\u05e0\u05d9\u05dd<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#What_is_a_Customer-Focused_Business_Strategy\" >What is a Customer-Focused Business Strategy?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Why_Is_It_So_Important\" >Why Is It So Important?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_1_Define_Your_Target_Customers\" >Step 1: Define Your Target Customers<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#What_Should_You_Do\" >What Should You Do?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_2_Collect_Customer_Feedback\" >Step 2: Collect Customer Feedback<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Methods_for_Collecting_Feedback\" >Methods for Collecting Feedback<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_3_Build_Customer_Personas\" >Step 3: Build Customer Personas<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#What_Should_a_Persona_Include\" >What Should a Persona Include?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Example_Persona\" >Example Persona<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_4_Map_the_Customer_Journey\" >Step 4: Map the Customer Journey<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Stages_in_the_Customer_Journey\" >Stages in the Customer Journey<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_5_Set_Customer-Focused_Goals\" >Step 5: Set Customer-Focused Goals<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Examples_of_Measurable_Goals\" >Examples of Measurable Goals<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_6_Empower_Employees_for_Excellence_in_Service\" >Step 6: Empower Employees for Excellence in Service<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#How_to_Empower_Employees\" >How to Empower Employees?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_7_Cultivate_a_Customer-Focused_Culture\" >Step 7: Cultivate a Customer-Focused Culture<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#How_to_Build_a_Customer-Focused_Organizational_Culture\" >How to Build a Customer-Focused Organizational Culture?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_8_Personalize_Customer_Interactions\" >Step 8: Personalize Customer Interactions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Levels_of_Personalization\" >Levels of Personalization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Examples_of_Personalization\" >Examples of Personalization<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_9_Continuous_Improvement\" >Step 9: Continuous Improvement<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Continuous_Improvement_Cycle\" >Continuous Improvement Cycle<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Important_Metrics_to_Track_Regularly\" >Important Metrics to Track Regularly<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Step_10_Customer-Driven_Innovation_Insights\" >Step 10: Customer-Driven Innovation \/ Insights<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#How_to_Innovate_Based_on_Customer_Insights\" >How to Innovate Based on Customer Insights?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#How_BROSH_CRM_Helps_Implement_the_Strategy\" >How BROSH CRM Helps Implement the Strategy<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Key_Features_Supporting_the_Strategy\" >Key Features Supporting the Strategy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Examples_of_Using_BROSH\" >Examples of Using BROSH<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/brosh-crm.com\/en\/2023\/06\/08\/%d7%9b%d7%99%d7%a6%d7%93-%d7%9c%d7%99%d7%a6%d7%95%d7%a8-%d7%90%d7%a1%d7%98%d7%a8%d7%98%d7%92%d7%99%d7%94-%d7%a2%d7%a1%d7%a7%d7%99%d7%aa-%d7%9e%d7%9e%d7%95%d7%a7%d7%93%d7%aa-%d7%9c%d7%a7%d7%95%d7%97\/#Summary_and_Key_Takeaways\" >Summary and Key Takeaways<\/a><\/li><\/ul><\/nav><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u05de\u05d3\u05e8\u05d9\u05da \u05de\u05e7\u05d9\u05e3 \u05dc\u05d9\u05e6\u05d9\u05e8\u05ea \u05d0\u05e1\u05d8\u05e8\u05d8\u05d2\u05d9\u05d4 \u05e2\u05e1\u05e7\u05d9\u05ea \u05de\u05de\u05d5\u05e7\u05d3\u05ea \u05dc\u05e7\u05d5\u05d7: \u05de\u05d9\u05e4\u05d5\u05d9 \u05de\u05e1\u05e2 \u05dc\u05e7\u05d5\u05d7, \u05d1\u05e0\u05d9\u05d9\u05ea \u05e4\u05e8\u05e1\u05d5\u05e0\u05d5\u05ea, \u05d4\u05d2\u05d3\u05e8\u05ea \u05d9\u05e2\u05d3\u05d9\u05dd \u05de\u05d3\u05d9\u05d3\u05d9\u05dd, \u05d8\u05d9\u05e4\u05d5\u05d7 \u05ea\u05e8\u05d1\u05d5\u05ea \u05d0\u05e8\u05d2\u05d5\u05e0\u05d9\u05ea, \u05d5\u05d4\u05d8\u05de\u05e2\u05ea \u05d8\u05db\u05e0\u05d5\u05dc\u05d5\u05d2\u05d9\u05d4 \u05de\u05ea\u05e7\u05d3\u05de\u05ea. \u05d2\u05dc\u05d5 \u05db\u05d9\u05e6\u05d3 BROSH CRM \u05de\u05e1\u05d9\u05d9\u05e2\u05ea \u05d1\u05d9\u05d9\u05e9\u05d5\u05dd \u05d0\u05e1\u05d8\u05e8\u05d8\u05d2\u05d9\u05d4 \u05de\u05de\u05d5\u05e7\u05d3\u05ea \u05dc\u05e7\u05d5\u05d7 \u05e2\u05dd \u05d0\u05d5\u05d8\u05d5\u05de\u05e6\u05d9\u05d5\u05ea, \u05d3\u05e9\u05d1\u05d5\u05e8\u05d3\u05d9\u05dd, \u05d5\u05e0\u05d9\u05d4\u05d5\u05dc \u05de\u05e7\u05d9\u05e3 \u05e9\u05dc \u05d7\u05d5\u05d5\u05d9\u05d9\u05ea \u05d4\u05dc\u05e7\u05d5\u05d7.<\/p>\n","protected":false},"author":3,"featured_media":961,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,93],"tags":[50,42],"class_list":["post-507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-18","category-93","tag-50","tag-42"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Create a Customer-Focused Business Strategy?<\/title>\n<meta name=\"description\" content=\"\u05d9\u05e6\u05d9\u05e8\u05ea \u05d0\u05e1\u05d8\u05e8\u05d8\u05d2\u05d9\u05d4 \u05de\u05de\u05d5\u05e7\u05d3\u05ea \u05dc\u05e7\u05d5\u05d7 \u05e2\u05d1\u05d5\u05e8 \u05d4\u05e2\u05e1\u05e7 \u05e9\u05dc\u05da \u05db\u05e8\u05d5\u05db\u05d4 \u05d1\u05d4\u05ea\u05de\u05e7\u05d3\u05d5\u05ea \u05d1\u05d4\u05d1\u05e0\u05d4 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